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Case V8.37.0 - May 2026

For the Case V8.37.0 Release, we have the following improvements:

Enhancements:

  • Withheld Operations | Updated Row Color & Border Indicator| The visual highlight for withheld (flagged) operations in the operations table will be updated to display with a more distinct purple background and a matching left-border indicator.

  • Expanded File Attachment Support for Carrier Transicold | We have expanded the list of supported file types to include five new formats used by Carrier Transicold equipment.

New Integration Partners:

  • New Integration Connector Partnership with Prokeep.
  • New Integration Connector Partnership with Record360.

Case V8.37.0 (Targeted for May 8th, 2026):

Withheld Operations | Updated Row Color & Border Indicator

The visual highlight for withheld (flagged) operations in the operations table will be updated to display with a more distinct purple background and a matching left-border indicator, improving visibility and making it easier to identify withheld operations at a glance.

Expanded File Attachment Support for Carrier Transicold 

We have expanded the list of supported file types to include five new formats used by Carrier Transicold equipment:

  • New file types:
    • .DCX
    • .ZDA
    • .ZDX
    • .AAX
    • .ADX

New Integration Partnerships:

New Integration Connector Partnership with Prokeep

Decisiv’s integration connects the Prokeep business texting and communication platform with the Decisiv Case application. It supports two workflows: attaching pre- and post-case customer communications to the correct case as PDF records, and automating the parts request and status update process between service advisors and the parts counter.

New Integration Connector Partnership with Record360

Decisiv’s integration with Record360 allows users to complete key Check-in actions in the Record360 app and send them directly to the Case.
  • Update Odometer Readings
  • Record Video walkthrough
  • Take Pictures
  • Add Complaint
  • Capture a Digital Signature

 

  • Updated
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