Case V8.38.0 - May 2026

For the Case V8.38.0 Release, we have the following improvements:

Enhancements: 

• On‑site Asset Location Field | A dedicated field to capture an asset’s temporary, on‑site location during service.
• Tech Support Case # | Enhanced the layout of a new column on the All Cases tables to improve header readability.
• DMS‑Based Labor Rate Improved Experience | When an operation’s labor rate is provided through the Labor Time Interface (DMS), the Skill Level field is now hidden on the Edit Operation screen.
• Program Types | Improved Management of Program Types.
• Labor Time Markup | Clarified labeling describing rounding options for Labor Time Markup.

Coming Soon:

• Phillips Inspection Operation Decommission | We are planning to retire the Phillips Inspection program. Starting June 5th, Phillips-branded inspection operations will no longer be available within the platform.

Case V8.38.0 (Targeted for May 22nd, 2026):

On‑site Asset Location Field:

We are adding a new On‑site Asset Location field to improve visibility into an asset's physical location while it is on-site for service. 

What’s new: 

• A dedicated field to capture an asset’s temporary, on‑site location during service. 
• Easily view and update where an asset is located directly from the work item. 
• Improved coordination for service teams working across multiple bays, yards, or facilities.

Why it matters: Knowing exactly where an asset is located helps reduce delays, improve handoffs between teams, and streamline service operations—especially in high‑volume or multi‑location environments.

Tech Support Case #:

We’ve enhanced the layout of a new column on the All Cases tables to improve header readability.

When the Tech Support Case # column was empty, the column header text would span the full width of the header. The header text now wraps correctly even when the column is empty, resulting in a cleaner, more readable table layout.

• Improves visual clarity and consistency in All Cases tables
• No changes to user workflow or data behavior 

DMS‑Based Labor Rate Improved Experience:

When an operation’s labor rate is provided through the Labor Time Interface (DMS), the Skill Level field is now hidden on the Edit Operation screen—consistent with behavior in the Custom Operation modal.

This removes options that don’t affect pricing, reduces confusion during edits, and keeps the screen focused on fields you can control.

• Labor rate provided by DMS → Skill Level field is hidden
• Labor rate not provided by DMS → Skill Level field remains available.

Program Types:

Providers can remove Program Types and retain historical data.

When a Program Type is no longer needed, it can be deleted, removing it from active use while still preserving references for historical records.

This helps keep Program Type lists clean and up to date without impacting past data or reporting accuracy.

• Deleted Program Types → Hidden from selection but retained for historical reference
• Active Program Types → Continue to function as before

Labor Time Markup:

We’ve Clarified the text describing rounding options for Labor Time Markup.

This change updates labeling and descriptive copy only for Labor Time Markup rounding options to improve clarity and understanding. There is no change to calculation logic or system behavior.

• Improves clarity and reduces confusion when selecting rounding options
• No impact to pricing, calculations, or workflows
• This is purely a copy text update

Coming Soon: 

Phillips Inspection Operation Decommission:

Decisiv is retiring the Phillips Inspection program. Starting June 5th, 2026, Phillips-branded inspection operations will no longer be available within the platform. Locations currently using these operations have options to ensure continuity of their inspection workflows before the decommission date.

Options: 

• Work with Decisiv directly: Our team is available to assist you in building a custom inspection tailored to your needs. Contact us through the link here to get started.
• Build your own custom inspection: You can create a custom inspection, step-by-step guidance is available in the linked help articles here.