For the Case V8.35.0 Release, targeted for April 10th, we're planning the following improvements.
Enhancements:
- A new ‘Tech Support Case’ field will be added to the Additional Info panel located in the case.
Coming Soon:
- New Integration Connector Partnership with Prokeep - coming soon.
- New Integration Connector Partnership with Record360 - coming soon.
Case V8.35.0 (Targeted for April 10th):
Tech Support Case # — Text Entry Field
New Tech Support Case # field added to the Additional Info section of the Editing Case details page. This is a free-text, user-entered field intended to capture a reference number from an external support system, when applicable.
New Integration Connector Partnership with Prokeep
Decisiv’s integration connects the Prokeep business texting and communication platform with the Decisiv Case application. It supports two workflows: attaching pre- and post-case customer communications to the correct case as PDF records, and automating the parts request and status update process between service advisors and the parts counter.
New Integration Connector Partnership with Record360
Decisiv’s integration with Record360 allows users to complete key Check-in actions in the Record360 app and send them directly to the Case.
- Update Odometer Readings
- Record Video walkthrough
- Take Pictures
- Add Complaint
- Capture a Digital Signature
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